Making a Claim
Should you be unfortunate enough to be involved in an incident rest assured help is at hand. Our own dedicated in house claims department are here to assist you.
You can report an incident and download a claim form on-line click here
What to do if you are involved in an accident
Stay Calm
Try and remain as calm as possible, this will reduce stress levels keeping you in control.
Notify the Police
This is advisable and they will tell you if they need to attend the incident.
Obtain Third Party Details
- Drivers Name, Address
- Vehicle Owner’s Name, Address (vehicle may be company owned)
- Contact Number
- Vehicle Details; Make, Model, Colour & Registration Number
Take a note of all relevant information
Exact location, Time, Date, Independent witness details, Weather and road conditions, Emergency services attending (e.g. Police Officer I.D.)
Top Tip - Make a note of any pre-existing damage to third party vehicles (the other party may attempt to claim for this)
Take Pictures
It is a really good idea to always keep a camera in your vehicle. Taking pictures at the scene of an accident can provide vital evidence when your insurers are dealing with your claim in deciding who is responsible.
Contact Us
Incidents occuring during normal office hours (9:00 - 17:00 Mon-Fri)
Please report any incident to us as quickly as possible either by telephone (01242 544544) or on-line
Incidents occurring outside normal office hours
You may report any incident directly to your insurer.
Alternatively you can report an incident and download a claim form on-line click here
Out of Hours Insurer Contacts
| Insurer | Type of Claim | Contact |
|---|---|---|
| Aviva | All Claims | 0800 678 999 |
| AXA Haulage Assistance Services | Motor | 0870 9000 860 |
| AXA Haulage Assitance Services | Breakdown | 0800 389 8253 |
| AXA |
Goods in Transit Public Liability Employers Liability |
Report direct to Ratcliffes 01242 544 540 |
| Brit |
All Claims First Notification |
0844 254 0022 0800 328 9076 |
| Equity Red Star | Windscreen |
National Mobile Windscreens 0800 373 171 RAC 0800 919 700 |
| Equity Red Star | All other Claims | 0844 800 1931 |
| Royal & Sun Alliance | All Claims | 0161 235 3902 |
For Zurich call 08453 002 055, Transmed 01420 566 130
Other useful information
Any damage to or loss of your load will be dealt with by your Goods In Transit Insurers. This includes Removal of Debris, Transhipment of your load to another vehicle if your vehicle is no longer road worthy.
Claims for damage to Containers (not owned by you), Tarpaulins, Sheets, Ropes, Chains and similar should also be directed to the Goods In Transit insurer.
Most Comprehensive policies provide unlimited windscreen cover and are subject to a policy excess. Where the windscreen can be repaired rather than replaced insurers usually waive the policy excess.
