It was a pleasure undertaking business with Ratcliffes and to deal with competent knowledgeable people.
Having been in the industry for over 30 years, I see brokers and intermediaries become more and more automated with their schemes and wordings and less interested in getting to know their client and really understanding their needs. Very much a take it or leave it approach.
Not the case for Ratcliffes who, from the very first contact, wanted to understand the nuances of my business, the challenges currently being faced and the potential going forwards. For once I felt we were genuinely being listened to as they fully appreciated every business is unique and therefore, required a bespoke solution.