My client needs to make a claim. What should I do?

If your client has been involved in an accident or incident then their insurer will need to be notified as soon as possible. They can contact their insurers direct using the emergency claims helpline number shown in their policy booklet. Alternatively please refer to the table below.



Insurer Type of claim Contact
Aviva All claims 0800 246 876
AXA Haulage Assistance Services All motor including breakdown 0370 900 0860
AXA Goods in transit (GIT) 0345 604 8580
Public liability
Employer’s liability
03070 9000 (opt 3)
ERS All 0344 800 1937
LV Windscreen
All other claims
0800 678 1010
0800 678 1770