Annual Business Travel Insurance:
How To Report A Claim

We understand that making a claim following an incident while travelling can be stressful. Our aim is to ensure claims are handled as quickly and smoothly as possible.

All claims under this Annual Business Travel Insurance policy are handled by the appointed claims administrator.

How to Notify a Claim

Any accident, incident, loss, or circumstance that may give rise to a claim should be reported as soon as reasonably practicable.

The quickest and most efficient way to notify a claim is to use the online claims link provided below.

Claims Administrator – Sedgwick

Online:
https://intake.sedgwick.com/u/AccelerantClaims/AccelerantComClaims

Telephone:
020 7858 1980

Email:
accelerantclaims@ie.sedgwick.com

Post:
Sedgwick Outsource Services Ireland Ltd
Merrion Hall, Strand Road
Sandymount
Dublin 4, D04 K744
Ireland

Information to Include With Your Claim

When contacting Sedgwick, please ensure you:

• State that you are insured under an Annual Business Travel Insurance policy arranged by Ratcliffes

• Provide your policy number, shown on your Policy Schedule

• Include details of the incident, including dates, locations, and circumstances
  
  

Providing clear and accurate information will help ensure your claim is handled promptly.

Premium Payment Condition

Claims will only be considered where premium payments due under the policy have been paid from the commencement date of cover.

Supporting Information and Cooperation

To assess and process a claim, Sedgwick may request supporting information, which may include:

• Medical reports or access to relevant medical records

• Travel documents or proof of journey

• Receipts, invoices, or financial records relating to the claim

• Police reports or official statements, where applicable
  
  

You may also be asked to cooperate with reasonable medical examinations or assessments where required under the policy terms.

Policy Terms

All claims are subject to the policy wording, conditions, limits, and exclusions. Full details can be found in your Policy Schedule and Policy Wording documents.

Need Help?

If you have general questions about your policy or need help locating your documents, you may contact Ratcliffes.

Ratcliffes Insurance Brokers
Tel: 01242 544 544
Wolseley House, Oriel Road
Cheltenham, GL50 1TH

For claim handling decisions or updates on an existing claim, please contact Sedgwick directly using the details above.