Claims

All commercial vehicle claims are handled by yourselves directly with the insurer, providing greater efficiency and convenience.

You know what is going on and are able to provide the necessary service to your client.

Only the Truckcover Transit policies placed with AXA need to be reported to us.

Should you need assistance relating to any claim however, please contact our claims department on 01242 544 540.

Please ensure incidents are always reported as quickly as possible.

Who to Contact

Insurer	Type of Claim	Who to Report to	Contact	Claim Form    Download
Aviva	All Claims	Direct to Insurer	0800 678 999	n/a
AXA	Goods in Transit	Direct to Ratcliffes	01242 544540
AXA	Public Liability	Direct to Ratcliffes	01242 544 540
AXA	Employers Liability	Direct to Ratcliffes	01242 544 540
Brit	All Claims	Direct to Insurer	0844 254 0022
Equity Red Star	Windscreen	National Mobile        Windscreen RAC	0800 373 171     0800 919 700
Equity Red Star	All Claims	Direct to Insurer	0844 800 1931
RSA	Goods in Transit	Direct to Insurer	0161 2353 902
Other	All Claims	Direct to Ratcliffes	01242 544 540

Other Useful information 

Top Tip - Advise your clients to carry a camera

It is a really good idea to advise your clients to carry a camera in their vehicles. Taking pictures at the scene of an accident can provide vital evidence when wanting to exonerate your client.

Any damage to or loss of the load will be dealt with by the Goods In Transit Insurers, this includes;

• Removal of Debris and Site Clearance
• Transferring Property to any other vehicle and carriage of the property to its original destination
• Reloading of any property which has fallen from the vehicle and resecuring the load
• Damage to or loss of Containers (not owned by the policyholder), Tarpaulins, Sheets, Ropes, Chains and similar

Most Comprehensive policies provide unlimited windscreen cover and are subject to a policy excess. Where the windscreen can be repaired rather than replaced insurers usually waive the policy excess.