About ratcliffes insurance

Your Trusted Insurance Partner

Who are we?

Director’s Message

As specialists in the transport insurance industry my aim is to always ensure that we give you a consistently high standard of service, commensurate with competitive prices.

My company has been doing this for over 45 years. I take pride in that some of our clients have partnered with us for this period of time.

The transport insurance market is a challenging industry and one where the unexpected frequently occurs. Our experience and longevity in this market makes us a company you can rely on.

Should you decide to place your insurance requirement with my company I can assure you we shall do everything in our power to maintain a long and successful relationship.

Michael Ratcliffe MBE
Managing Director

Our Team

M R Ratcliffe Consultants Ltd (company number 2127940) was set up in Cheltenham back in 1976 as a specialist insurance broker focusing on the transport industry. From small beginnings we are now one of the UK’s largest operators with approximately 30 employees. We advise and arrange many different types of insurance covers.

Meet The Team

Expertise

The majority of our staff have been with the company for many years and have acquired much knowledge and experience, whether advising you on insurance covers and prices or handling those unfortunate claims when they occur. The result of this long term expertise gives us great pride in offering a personal service to a large number of long-standing customers.

Our success in meeting your needs and expectations by delivering a tailor made quality service at competitive prices is paramount.

Our Mission Statement

“To allow our customers and brokers to focus on their trading activities by ensuring their insurance requirements are fully met at competitive prices through our easily accessible, dedicated and experienced staff.

Consolidate our profitable growth by extending our reputation for; quality long term stakeholder relationships, service excellence, effective communications and long term planning”

Accreditations

It was a pleasure undertaking business with Ratcliffes and to deal with competent knowledgeable people.

Having been in the industry for over 30 years, I see brokers and intermediaries become more and more automated with their schemes and wordings and less interested in getting to know their client and really understanding their needs. Very much a take it or leave it approach.

Not the case for Ratcliffes who, from the very first contact, wanted to understand the nuances of my business, the challenges currently being faced and the potential going forwards. For once I felt we were genuinely being listened to as they fully appreciated every business is unique and therefore, required a bespoke solution.

Jeremy Philpot

Easy to deal with, always available to advise and protect our business in an ever-changing industry. Ratcliffes have over 30 years’ experience specialising in the transport sector and provide stability.

Roger Marchant

Ratcliffes have always offered excellent insurance cover, but it is the brilliant staff that make this company outstanding

Julie Nixon

10/10 Ratcliffes. Keep up the good work. Thank you.

Christine Veasey

Just keep on doing what you do… A great friendly service.

Clive Green

Ratcliffes make life so much easier when it comes to sorting out our insurance requirements.

Ralph Davies International

The expertise and service received from Ratcliffes never falls below excellent.

Sharon Pitts

Back in the 1970s a young Mr Michael Ratcliffe arrived looking for business. On agreement he proceeded to sort all policies and put them in order, question some cover and ask about areas not covered. This was our man – he took charge. We were his first customer.

Today, he and his team continue to sort out the complex nature of transport and insurance very professionally.

As a family run business we are proud and happy to have been insured by M R Ratcliffe for over 40 years, and now have sons and daughters carrying on our close business relationship.

Thank you for the help and advice during our 40 years together.

Gordon Gilder

Having dealt with Ratcliffes for over ten years I can honestly say we’ve always been very satisfied with their service.

Even though we’re based the other side of the country, there’s never been an issue with the handling of claims or renewals. I’ve dealt with only a few staff directly, but have met other members in the team, and all are extremely friendly and helpful.

We are regularly contacted by other brokers who wish to take on our business, but I see no reason to consider changing what has been a very good working relationship, which I’m sure will continue long into the future.

Steve Frazer-Brown

I have dealt with Ratcliffes for over ten years for haulage and hauliers liability products. In that time competition has intensified as the market is constantly changing. They have dealt with the changes and remained competitive.

Ratcliffes have a refreshingly positive can-do attitude, so much so that I go to them before anyone else and have an excellent conversion rate as a result.

Steve Leneghan

What Sets Us Apart?

Market Expertise

Our team stays informed about industry trends and market changes to provide you with the most up-to-date advice. Rest easy knowing that your insurance is in the hands of professionals who understand the nuances of the market.

Community Commitment

Ratcliffes Insurance is not just a business; we’re a part of the community. We believe in giving back and actively participating in initiatives that contribute to the wellbeing of the communities we serve.