Courier Insurance

It was a pleasure undertaking business with Ratcliffes and to deal with competent knowledgeable people.

Having been in the industry for over 30 years, I see brokers and intermediaries become more and more automated with their schemes and wordings and less interested in getting to know their client and really understanding their needs. Very much a take it or leave it approach.

Not the case for Ratcliffes who, from the very first contact, wanted to understand the nuances of my business, the challenges currently being faced and the potential going forwards. For once I felt we were genuinely being listened to as they fully appreciated every business is unique and therefore, required a bespoke solution.

Easy to deal with, always available to advise and protect our business in an ever-changing industry. Ratcliffes have over 30 years’ experience specialising in the transport sector and provide stability.

Ratcliffes have always offered excellent insurance cover, but it is the brilliant staff that make this company outstanding

10/10 Ratcliffes. Keep up the good work. Thank you.

Just keep on doing what you do… A great friendly service.

Ratcliffes make life so much easier when it comes to sorting out our insurance requirements.

The expertise and service received from Ratcliffes never falls below excellent.

Back in the 1970s a young Mr Michael Ratcliffe arrived looking for business. On agreement he proceeded to sort all policies and put them in order, question some cover and ask about areas not covered. This was our man – he took charge. We were his first customer.

Today, he and his team continue to sort out the complex nature of transport and insurance very professionally.

As a family run business we are proud and happy to have been insured by M R Ratcliffe for over 40 years, and now have sons and daughters carrying on our close business relationship.

Thank you for the help and advice during our 40 years together.

Having dealt with Ratcliffes for over ten years I can honestly say we’ve always been very satisfied with their service.

Even though we’re based the other side of the country, there’s never been an issue with the handling of claims or renewals. I’ve dealt with only a few staff directly, but have met other members in the team, and all are extremely friendly and helpful.

We are regularly contacted by other brokers who wish to take on our business, but I see no reason to consider changing what has been a very good working relationship, which I’m sure will continue long into the future.

I have dealt with Ratcliffes for over ten years for haulage and hauliers liability products. In that time competition has intensified as the market is constantly changing. They have dealt with the changes and remained competitive.

Ratcliffes have a refreshingly positive can-do attitude, so much so that I go to them before anyone else and have an excellent conversion rate as a result.