How to report a claim

Insurance is something you buy hoping you’ll never have to use it – but accidents do happen. If you’re involved in an incident or accident, try not to worry – our dedicated claims team will take care of everything.

If the incident occurs during office hours
(9am to 5pm, Monday to Friday)

Call our claims specialists to report the incident as quickly as possible, so our expert claims advisors can start your claim and get help to you fast, if necessary.

Description Contact Direct phone
1 to 4 vehicles Claims Sara Bloxsome 01242 544507
1 to 4 vehicles Claims Jude Mokhtarudin 01242 544592
5+ vehicles Claims Linda Freeman 01242 544510

Click on the name to email directly

If the accident occurs outside office hours

Our claims helpline is available from 9am to 5pm, Monday to Friday. If you have an accident outside these hours you should contact your insurer direct using the phone numbers listed in the table below

Insurer Type of claim Contact
Allianz All claims 0344 893 9445
Aviva All claims 0800 051 5005
AXA Haulage Assistance Services All motor claims including breakdown 0370 900 0860
AXA Goods in transit
Public liability
Employer’s liability
Report direct to Ratcliffes
01242 544544
Equity Red Star All claims 0344 800 1937
LV Windscreen
All other claims
0800 678 1010
0845 337 2671
Royal & Sun Alliance All claims 0161 235 3902
Transmed Medical & Repatriation 0344 4124296

Three simple steps to follow if you’re involved in an accident

1. Stay calm

Accidents happen. Try not to worry – staying calm will make it easier for you. Remember, you’re in good hands.

2. Inform the police

Call the police to record the accident, they will advise you if they need to attend the incident.

3. Obtain third party details

Make a note of the following in a safe place:

  • Driver’s name, address and telephone number
  • Vehicle owner’s name and address (if the vehicle involved is company owned)
  • Vehicle details, including the make, model, colour and registration number
  • Use your phone to take photos, and email these to us
  • Use your phone to take video footage, and email this to us. Alternatively, save to an SD card and send it to us by post