How to report a claim
Insurance is something you have hoping that you’ll never have to use it – but accidents do happen.
There are two ways you can report a claim;
DIRECT REPORTING TO YOUR INSURERS, they are available 24 hours a day, 7 days a week. Please see below for contact numbers they can also be found in your policy booklet.
Alternatively use our NEW CLAIMS APP
This is a free download from the android playstore & itunes store and reports directly to us. For more information about the App please click here.
It’s really important to report the incident as quickly as possible as speedier reporting means speedier authorisation of repairs to your vehicle. Also the quicker insurers are aware of a claim, the better position they are in to defend a claim and mitigate costs which ultimately helps in keeping your insurance costs down.
Remember that we are always here to help should you need us whether it is about a claim, changes to your policy covers or advice.
Direct reporting to your insurers;
|Insurer||Type of claim||Contact|
|Allianz||All claims||0344 209 0775|
|Aviva||All claims||0800 246 876|
|AXA Haulage Assistance Services||All motor claims including breakdown||0345 9004185|
|AXA||Goods in transit||0345 600 2716|
|0345 600 2716|
|XL Catlin||All claims||0800 066 5364|
|Century||Motor claims||0330 1593887|
|Direct Commercial||Motor claims||01245 678345|
|ERS||All claims||0330 123 5991|
If you need further advice you can contact a member of our claims team.
|1 to 4 vehicles||Sara Bloxsome||01242 544507|
|1 to 4 vehicles||Dan Davies||01242 544592|
|5+ vehicles||Sara Bloxsome or Dan Davies||01242 544544|
If you’re involved in an accident…
Try not to worry you’re in good hands.
Inform the police
Call the police to record the accident, they will advise you if they need to attend the incident.
Obtain third party details
Make a note of the following in a safe place:
- Driver’s name, address and telephone number
- Vehicle owner’s name and address (if the vehicle involved is company owned)
- Vehicle details, including the make, model, colour and registration number
- Use your phone to take photos
- Use your phone to take video footage.