Personal service

At Ratcliffes, we believe in personal service, and taking ownership of your enquiry. We don’t pass our customers from person to person, and we won’t transfer you to another department to run through your details again (we know how annoying that can be).
All our experienced staff have their own direct phone lines and email addresses – there’s no time-consuming call answering system, or ‘press nine for claims’. We don’t just talk about being customer focused – we live it.

Description Contact (click contact to email direct) Direct phone
New Business 1 to 4 vehicles Karl Illston 01242 544511
New business 5+ vehicles Graham Davies 01242 544502
New Business & Renewals 5+ vehicles Mike Shaw 01242 544513
New Business & Renewals 5+ vehicles James Stephens 01242 544501
Renewals Malcolm Page 01242 544522
Renewals David Greenhouse 01242 544531
Mid-Term Adjustments 1 to 4 vehicles Jenny Darling 01242 544512
Mid-Term Adjustments 1 to 4 vehicles Jackie Bowles 01242 544575
Claims 1 to 4 vehicles Sara Bloxsome 01242 544507
Claims 1 to 4 vehicles Michael Short 01242 544521
Claims 1 to 4 vehicles Jude Mokhtarudin 01242 544592
Claims 5+ vehicles Linda Freeman 01242 544510