Personal service

At Ratcliffes, we believe in personal service, and taking ownership of your enquiry. We don’t pass our customers from person to person, and we won’t transfer you to another department to run through your details again (we know how annoying that can be).
All our experienced staff have their own direct phone lines and email addresses – there’s no time-consuming call answering system, or ‘press nine for claims’. We don’t just talk about being customer focused – we live it.

Description	Contact (click contact to email direct)	Direct phone
New Business 1 to 4 vehicles	Karl Illston	01242 544511
New Business & Renewals 5+ vehicles	Mike Shaw	01242 544513
Renewals 1-4 vehicles	Malcolm Page	01242 544522
Mid-Term Adjustments 1 to 4 vehicles	Jenny Darling	01242 544512
Mid-Term Adjustments 1 to 4 vehicles	Jackie Bowles	01242 544575
Mid-Term Adjustments 5+ vehicles	Martin Davis	01242 544532
Claims	Sara Bloxsome	01242 544507