Personal service

At Ratcliffes, we believe in personal service, and taking ownership of your enquiry. We don’t pass our customers from person to person, and we won’t transfer you to another department to run through your details again (we know how annoying that can be).
All our experienced staff have their own direct phone lines and email addresses – there’s no time-consuming call answering system, or ‘press nine for claims’. We don’t just talk about being customer focused – we live it.

Description	Contact (click contact to email direct)	Direct phone
New Business 1 to 4 vehicles	Karl Illston	01242 544511
New business 5+ vehicles	James Stephens	01242 544501
New Business & Renewals 5+ vehicles	Mike Shaw	01242 544513
New Business & Renewals 5+ vehicles	James Stephens	01242 544501
Renewals	Malcolm Page	01242 544522
Renewals	David Greenhouse	01242 544531
Mid-Term Adjustments 1 to 4 vehicles	Jenny Darling	01242 544512
Mid-Term Adjustments 1 to 4 vehicles	Jackie Bowles	01242 544575
Claims 1 to 4 vehicles	Sara Bloxsome	01242 544507
Claims 1 to 4 vehicles	Jude Mokhtarudin	01242 544592
Claims 5+ vehicles	Linda Freeman	01242 544510