Personal service

At Ratcliffes, we believe in personal service, and taking ownership of your enquiry. We don’t pass our customers from person to person, and we won’t transfer you to another department to run through your details again (we know how annoying that can be).
All our experienced staff have their own direct phone lines and email addresses – there’s no time-consuming call answering system, or ‘press nine for claims’. We don’t just talk about being customer focused – we live it.

Description Contact (click contact to email direct) Direct phone
New Business 1 to 4 vehicles Karl Illston 01242 544511
New Business & Renewals 5+ vehicles Mike Shaw 01242 544513
Renewals 1-4 vehicles Malcolm Page 01242 544522
Mid-Term Adjustments 1 to 4 vehicles Jenny Darling 01242 544512
Mid-Term Adjustments 1 to 4 vehicles Jackie Bowles 01242 544575
Mid-Term Adjustments 5+ vehicles Martin Davis 01242 544532
Claims Sara Bloxsome 01242 544507